Estcourt House Veterinary Surgeons

One of the consulting rooms

Consulting Hours

Monday - Friday	9.00am - 10.30am
	2.00pm - 3.30pm
	5.30pm - 6.30pm
Saturday	9.00am - 10.30am

Office Hours

Monday - Friday	8.45am - 6.30pm
Saturday	8.45am - 12 noon

Bank Holidays and Sundays: We have no fixed surgery hours on these days but if possible, please telephone us in the morning if you are concerned about your pet, when we have extra nursing assistance. Obviously, if your pet becomes suddenly ill or is injured at any other time, please contact us immediately for advice and for your pet to receive emergency care if necessary.

Emergency Service out of hours

The practice runs a 24 hour, 7 days a week, 365 days per year emergency service. This service is manned at all times by a veterinary surgeon and a member of our nursing team. Advice and if necessary a consultation can be arranged.

Please ring: 01380 723687 at all times

Examining a cat

Any queries regarding appointments, repeat prescriptions, food orders, flea preps and wormers can only be taken during office hours (8.45am - 6.30pm).

Consultations and home visits outside normal surgery hours carry an additional fee. The nurses will be able to give you an estimate of any initial costs.

Telephone Advice

When asked we try to provide helpful advice over the telephone, but most clinical problems are better dealt with by bringing your pet to the surgery. For example, vomiting may be caused by a simple digestive upset, which would respond to withholding food. Alternatively, it could be caused by a liver, pancreatic or acute gastric problem when any delay in treatment would be critical. It is better to be safe than sorry, and bring your pet to us for a full examination.

Discussing an X-radiograph

Repeat prescriptions

These should be telephoned in at least 24 hours before needed to ensure that it is ready for collection and will be given at the veterinary surgeons discretion depending on the clinical need.

Most drugs used for sick animals are covered by strict legal controls over their use and can only be prescribed following a clinical examination. In some cases repeat prescriptions may be given, but only with the consent of the Veterinary Surgeon within the Practice who has sufficient knowledge of your animal's history.

We must examine the patient at least every three months and some conditions may require clinical examination much more frequently. This is to ensure that the medication is working satisfactorily and that your pet's health is not deteriorating unnoticed, and any side effects are checked for and monitored. We request that repeat prescriptions be ordered during office hours.

Other medicines and pet health care products are available for 'over the counter sales' to our clients e.g. wormers, shampoo, vitamins and minerals, dental care products, normal and special diet foods, as long as your pet is under our veterinary care.